Texas Calculatem™ Support

Please visit the Tutorial page for more information.

If Texas Calculatem™ is misreading the occasionally card, it is usually the case that you have an old version of our software. Click here to download the latest version of Texas Calculatem™.

If you already have the latest version of Texas Calculatem™, then the poker room in which you are may have been recently upgraded, in which case we are probably in the process of updating Texas Calculatem™ in order to maintain compatibility. If the problem persists, please contact us so that we may investigate further.

If your copy of Texas Calculatem™ is no longer giving you the option to attach it to your poker table, it is most likely because the poker room you are using has recently upgraded. Please make sure that you have the most recent version of Texas Calculatem™ by visiting our upgrade page. If the problem persists, please contact us so that we may investigate further.

Some of Windows Vista's enhanced security features can interfere with Texas Calculatem™'s ability to read the screen at some poker rooms. Please make sure to run the application as administrator and disable the UAC (User Account Control) in Vista.

How to run a program as the administrator:

Right-click on the program, and click on "run as", you will get a small window with the option to select to run it as administrator. Check that option please.

Here is how to disable UAC in Vista:

1. Open Control Panel.
2. Click on Security
3. Click on Security Center
4. Click on Other Security settings
5. Click on User Account Control
6. Select the option "Turn off"

Texas Calculatem™ connects to the server for the following reasons:

• To automatically check for upgrades and improvements
• To obtain card location information for the various poker rooms
• For purposes of software fraud prevention
• To check hand count

Internet security programs vary, so we recommend that you check the documentation for your particular software. Here are instructions for some of the more common ones:

Norton Antivirus
You need to open up Norton Internet Security and then click on the Personal Firewall button in the main screen.

Next, click on Configure. Then, choose Programs. Find Texas Calculatem™ in the list of Programs and make sure that the Internet Access column says "Permit All".

Windows Firewall
You'll need to configure the Windows firewall to allow Texas Calculatem™ access to the Internet. Here is link to a resource that explains this.
If you have any other questions, please do not hesitate to contact us.

We apologize that we have inadvertently alarmed you. Some anti-spyware applications detect our software as malware or spyware but we can assure you that this is not the case.

When an anti-virus scanner reports a file as being infected, when in fact it is not, that reporting is considered a false positive. Many anti-virus software applications give false positives to tracking software because of how it functions. You can set your anti-virus to allow the process to run.

Texas Calculatem™ requires the Visual Basic 6.0 runtime. If you are receiving this error, please download & install the Visual Basic 6.0 runtime library.

When you have received the error "Deny Wrong Volid" it means that the software is already linked to the computer you first installed it on or you have reformatted your computer. In order to use your license again, you will need to reset it. You can reset it yourself by clicking on I want to move my license to a different computer.

Keep in mind as per our End User License Agreement, your Texas Calculatem™ license is good for use on one computer at a time.

You must launch the poker room through the poker odds calculator interface. If you already have the poker room you would like to use the poker odds calculator on open, you must close it and launch the poker room through the poker odds calculator interface.

Yes. If you would like to use Texas Calculatem™ on multiple tables, just open a new table and the attach box will appear on the side of the table.

Yes. If you would like to use Texas Calculatem™ on two different rooms at the same time, you will have to launch the second poker room through the Texas Calculatem™ icon located on your desktop or in your program files and launch the second poker room through the Texas Calculatem™ interface, just like the first launch.

If you are a registered user and have lost your key, or have a key for version 5.0.30 or earlier, submit your registered email address below. Your key will be emailed to you immediately. To prevent your spam filter from blocking our emails - please add the email address support@calculatem.com to your contacts.

As our license agreement states, a single Texas Calculatem license may only be used on a single PC. If you have recently re-installed Windows, reformatted your hard drive, or if you wish to move Texas Calculatem to a different computer, your license will need to be reset. Please fill out the form below. If that does not work, contact us via this form. You should receive a response within 2 business days.

Texas Calculatem™ supports well over 250+ poker rooms and we are adding new ones all the time. Click here for the complete list.

Texas Calculatem™ licenses have a duration of one year. If you received your license some time ago, then it may have expired. In that case, you may obtain a new license either by signing up for a different participating casino or by purchasing a license directly from us.

If you have already received a new license and you are having trouble entering it to replace your old one, click here to download our license removal program. Once the file has downloaded, run it to delete your old license. You will be able to enter your new license key.

Please note, the following applies for players who have received a free license through our casino sign-up offer.

When you first receive your license through one of our casino partners, it will be locked for use on that particular site only. Once you have played 1000 real-money hands* your license will automatically be unlocked for use on all compatible sites.

You may check your total real-money hand count at any time by going to our Hand Played Counter page. *Cash hands at ring games are counted towards the 1000 real-money hand limit. Real-money tournaments do not count.

Please note that if you play at the poker room without using the calculator, your hand count will not be counted.

As per our End User License Agreement (http://www.calculatem.com/eula.html), your Calculatem license is good for use on one computer at a time.

If you wish to use Calculatem regularly on both computers, you will need to obtain a second license.

If you wish to move Calculatem from one computer to another on an infrequent basis (e.g. to a laptop while travelling, or to a new computer), you may do so by going to our Support page (http://www.calculatem.com/support.html) and clicking on "I want to move my license to a different computer". This will allow you to reset your license code, which enables it to be switched to another computer.

When you first receive your license through one of the participating casinos, it will be restricted for use on that particular site. Once you have played 1000 real-money hands your license will automatically be unlocked for use on all compatible sites.
You may check your total real-money hand count at any time by going to our Hand Played Counter page.

As our license agreement states, a single Texas Calculatem™ license may only be used on a single PC. If you have recently re-installed Windows, reformatted your hard drive or if you wish to move Texas Calculatem to a different computer, your license will need to be reset. Please fill out the form below. If that does not work, contact us via this form. You should receive a response within 2 business days.

Your real-money hand count is always available for you to check at the following page: Hand Count Check Please be aware that your hand count is reported periodically, so changes to your total may take a few business days to appear.

After receiving the license code for free, your license is locked to that room where you signed up with. But as soon as you have played 1000 real money hands in that room, the software will automatically be unlocked and become usable at over 250+ other supported rooms! Please note that you must play 1000 real money ring games (cash games) for the software to be unlocked. Real money tournaments do not go towards the count.

Please note that licenses directly purchased from us are immediately usable at all compatible rooms.

Directive advice given by 3rd party advice while playing at Full Tilt Poker is prohibited under Full Tilts Terms of Service. We have worked out an arrangement with Full Tilt Poker to allow this software to be used with advice disabled. For more information on what programs can be used with Full Tilt Poker please see their Prohibited Programs page here http://www.fulltiltpoker.com/prohibited_programs.php.

The reward email containing the download link for our eBooks is sometimes mistaken for junk email by our recipients' email servers. If it has been more than 2 business days since you earned one of our eBook rewards, please contact us so that we can make sure you receive it.

If you are not sure whether you may eligible for a reward, feel free to check your hand count by visiting our Hand Played Counter page.

There are two ways to obtain a Texas Calculatem™ license:
Option #1 You can get a free license by signing up with one of our affiliated poker rooms by using the links and bonus codes on the free license offer page. The offer page will have a set of numbered steps to follow. Click on each step for more detailed information.

Option #2 You can purchase a license from us directly by visiting our secure order page.
Please note that all licenses have durations of one year. They are not automatically renewed. If you wish to renew your license you can obtain the second one by either of the above options.

If you have signed up for a Texas Calculatem™ license through one of our special casino offers, you should receive your license within 2 business days. If you haven't received your license after this period of time, please contact us. We will need the following information to be able to verify your registration: your name, the poker room with which you registered, your screen name at that poker room, and your email address. Once we receive your information, we will contact the casino on your behalf. We will then contact you again once we receive a response.

Make sure that you are entering your license key and your name exactly as they are shown in your license email. Use your computer's Copy and Paste features to prevent any errors.

You may need to manually delete your old license information. To do so, please click this link:

http://www.calculatem.com/download/TC_deletelicense.reg.zip

Run this file once it has finished downloading, and it should clear out the other license so that you can enter in your new one.